General

I found my dream jacket, how do I make the payment?

You can make the payment through PayPal or Credit Card. We have SSL secured Check Out so you can make the payment without any worries.

I not sure which size would fit me perfectly?

Simply click on the size chart link: https://hawkbull.pk/size-guide/  and follow the step by step guide to take your measurements. Now select the size that best fits you and your done 🙂 If you need any help just drop us an email at: contact@hawkbull.com and our support team will contact you ASAP.  

None of the given sizes seem to fit me, what should i do ?

You don’t have to worry we have got you covered! Just select custom size option and fill out the details and our expert craftsmen will make the perfect fitting jacket for you. If you need any help just drop us a message at: contact@hawkbull.com and our support team will contact you ASAP.

Can I return the jacket if I don’t like it or if it does not fit me perfectly?

Of Course you can return the item if you wish, just shoot us an email and our support team will guide you with the returns process. Delighted customers are the backbone for our brand therefore we have a highly customer friendly return policy.

Can I return a custom made jacket?

We even accept returns for custom orders, however the customization fee is non refundable.

After how many days will i receive my order?

We usually ship orders within 5 to 7 working days and it takes 3 working days for the courier services to deliver the item to your doorstep. Typically your order will be in your hands with in  7 – 10 working days after you have made the payment. Custom Orders can take upto 15 working days. To view our detailed shipping policy click here

Will i get a confirmation after placing my order?

You will receive an confirmation email after placing your order. The confirmation email will have your order number, expected delivery date and details of the item you have ordered. Please keep this email safe as it contains important info that you might need if you contact our support team.  

Does Free Shipping apply in entire Pakistan?

Yes, Free Shipping applies to entire country.

What should I do if my order hasn't been delivered yet?

Your estimated delivery date is given  in your Order Confirmation email, if you don’t receive your parcel beyond this date please contact us at contact@hawkbull.com

 

Furthermore we will provide you with a live tracking link as soon as your order is dispatched so that you may monitor your parcel on the go.

What do I do if I receive a faulty item?

No need to panic, you just have to email us at contact@hawkbull.com our team will get in touch with you in 24 hours.