General

I found my dream jacket, how do I make the payment?

We accept COD (cash on delivery) for delivers across Pakistan. 

I am not sure which size to select ?

Just go trough our size guide by clicking the link below:

https://hawkbull.pk/size-guide/

Still confused, don’t worry we have got you covered! Just shoot us an email at [email protected] and our support team will help you choose the right size.

Can I return the jacket if I don’t like it or if it does not fit me perfectly?

Of Course you can return the item if you wish, just shoot us an email and our support team will guide you with the returns process. Delighted customers are the backbone for our brand therefore we have a highly customer friendly return policy.

Can I return a custom made jacket?

Customized orders are non-refundable. 

After how many days will i receive my order?

We usually ship orders within 1-2 working days and it takes 2-3 working days for the courier services to deliver the item to your doorstep. Typically your order will be in your hands with in  3-5 working days after you have made the payment. Custom Orders can take upto 15 working days. To view our detailed shipping policy click here

Will i get a confirmation after placing my order?

You will receive an confirmation email after placing your order. The confirmation email will have your order number, expected delivery date and details of the item you have ordered. Please keep this email safe as it contains important info that you might need if you contact our support team.  

What should I do if my order hasn't been delivered yet?

Your estimated delivery date is given  in your Order Confirmation email, if you don’t receive your parcel beyond this date please contact us at [email protected]

 

Furthermore we will provide you with a live tracking link as soon as your order is dispatched so that you may monitor your parcel on the go.

What do I do if I receive a faulty item?

No need to panic, you just have to email us at [email protected] 

Our customer friendly return policy has got you covered!